Privacy Policy – Raz Private Hire

Effective from: 20 November 2019

At Raz Private Hire, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our website or services. It also outlines your rights under the UK General Data Protection Regulation (GDPR), which came into effect on 25 May 2018.

We may update this policy occasionally. Please check this page from time to time to ensure you’re happy with any changes.

What Information We Collect

We may collect the following information from you:

  • Your name

  • Contact details, such as your email address and phone number

  • Your address and postcode

  • Information related to your device, location, or usage of our website and services

  • Payment details (we only process these securely – we don’t store card information)

Why We Collect This Information

We collect this information to:

  • Provide you with the service you’ve requested

  • Improve our services and tailor them to your needs

  • Contact you about your booking or feedback

  • Occasionally send you special offers or information we think may interest you

  • Carry out market research to better understand our customers

  • Customise our website to your preferences

You can opt out of marketing communications at any time by emailing us at info@razhire.co.uk.

Security

We take your privacy seriously and use appropriate measures – including physical, electronic, and administrative safeguards – to protect your data from unauthorised access or disclosure.

Cookies

Our website uses cookies – small files placed on your device to improve your experience.

We use:

  • Traffic log cookies: to see which pages are used most often and improve our website accordingly

  • Preference cookies: to remember your preferences

Cookies help us make our website work better for you. They do not give us access to your computer or personal data beyond what you choose to share. You can decline cookies in your browser settings, but this may affect how you use our site.

Links to Other Websites

Our website may contain links to other websites. Please note that once you leave our site, we don’t control the privacy practices of other websites. We recommend checking their privacy policies if you’re unsure.

How We Use Your Information

By using Raz Private Hire services, you agree that we may use your personal data to:

  • Manage your bookings and account

  • Tailor our services to you

  • Improve your experience with our service

  • Contact you with important service updates or promotional offers

  • Improve security and prevent fraud

We will never sell your data. We may share limited details with trusted third parties only when needed to complete your booking or comply with legal obligations.

Your Rights and Choices

You can:

  • Ask us not to use your data for marketing

  • Request a copy of the information we hold about you (a small fee may apply)

  • Ask us to correct or delete your data if it’s wrong or incomplete

To do so, contact us by email at info@razhire.co.uk.