Find answers to the most common questions about booking with Raz Private Hire. Raz is a pre-booked private hire service, not an on-demand taxi service. All journeys must be booked at least 12 hours in advance.

How far in advance do I need to book?

We require a minimum of 12 hours’ notice for all bookings. We do not accept ASAP, immediate or on-demand bookings.

How do I get a quote or make a booking?

For standard journeys, the quickest way is to use our online booking system at razhire.co.uk/book-now/. Enter your pickup, destination, date, time, passenger numbers and luggage to view the available vehicle options and price.

Can I book by phone?

Standard quotes and bookings are handled online. If you have a more complex request, such as a tour, wedding, large group or unusual journey, you can contact us by WhatsApp on +44 141 212 0850 or email bookings@razhire.co.uk.

Which airports do you cover?

Raz provides pre-booked airport transfers to and from Glasgow Airport, Edinburgh Airport and Glasgow Prestwick Airport. We also provide long-distance airport transfers to major airports across the UK, including Manchester, Newcastle, Liverpool, Birmingham, Bristol and East Midlands, as well as London Heathrow, Gatwick, Luton and Stansted. Other airports can be covered depending on the journey and availability.

Where will my driver meet me at the airport?

Your pickup instructions depend on the airport and the service booked. For Meet & Greet bookings, your driver will meet you in the Arrivals Hall holding a name sign. For standard airport pickups, follow the meeting-point instructions provided for your booking and keep your phone switched on so your driver can contact you.

Do you monitor flight arrivals?

Yes. Where a valid flight number is supplied, we monitor the available flight information and plan the pickup around the flight arrival. Please make sure the flight number entered on your booking is correct.

What happens if my flight is delayed?

We monitor supplied flight information and will adjust the pickup where reasonably possible. Significant delays may be subject to the conditions in our Terms & Conditions.

How much waiting time is included?

Airport transfers include 60 minutes of complimentary waiting time from the flight’s actual recorded landing time. Pickups from an address or hotel include 10 minutes of complimentary waiting time from the booked collection time. After the complimentary period, waiting time is charged at 50p per minute (£30 per hour, calculated pro-rata). Please be ready at your booked collection time to help us keep all journeys running on schedule.

What vehicle should I book for my passengers and luggage?

Please choose a vehicle that has enough passenger and luggage capacity for your group. All luggage must fit safely in the luggage area of the vehicle and cannot be carried on seats or in footwells. If you are unsure which vehicle to choose, contact us before booking.

Do you have 8-seater vehicles?

Yes. Raz offers larger vehicles, including 8-seater private hire, for airport transfers, group travel and long-distance journeys. Vehicle availability depends on the date, route and booking requirements.

Do you provide long-distance private hire?

Yes. Raz provides pre-booked long-distance journeys across Scotland and beyond, including airport transfers, inter-city travel and private journeys.

Do you provide tours, wedding, golf and cruise transfers?

Yes. We provide pre-arranged transport for Scotland tours, weddings, golf groups, cruise transfers and other special journeys. These requests may require a personalised quote, so please contact us with the journey details.

Do you provide child seats?

Child seats are not guaranteed. If you require a child seat, please tell us when making your booking so we can confirm what may be available. Full conditions are set out in our Terms & Conditions.

I did not receive my booking confirmation. What should I do?

Please check your Spam or Junk folder first. If you still cannot find the confirmation, contact us on WhatsApp at +44 141 212 0850 or email bookings@razhire.co.uk with the name used for the booking.

When will I receive my driver details?

Your driver details are normally sent by email approximately 6–12 hours before your scheduled pickup. We aim to allocate your driver around 12 hours before travel wherever possible. Occasionally, operational changes may mean the details are sent closer to your journey time.

How do I communicate with Raz or my driver?

WhatsApp is our main method of communication for journey updates and driver contact. Please keep your mobile phone switched on around your pickup time and make sure the number supplied on your booking can receive WhatsApp messages.

Can I cancel my booking and receive a refund?

Cancellations made more than 24 hours before the booking receive a 70% refund where the journey was fully paid, less a £10 administration fee. Deposits are non-refundable. Cancellations made less than 24 hours before the booking are not refunded. Other cancellation conditions may apply, so please read our full Terms & Conditions.

How do I cancel or amend a booking?

Please contact Raz by WhatsApp on +44 141 212 0850 or email bookings@razhire.co.uk. Please include the name used for the booking and the journey date so we can locate it quickly.