Terms & Conditions apply to all services provided by Raz Private Hire
1.1 You will automatically receive a ‘Raz Private Hire Journey Acknowledgement’ email for the journey(s) you have paid for. You are responsible for checking that the details received from us are correct.
1.2 You will manually receive a ‘Journey Details’ email when the journey has been assigned to a driver. This will contain the pickup instructions and the driver’s telephone number. Raz Private Hire will not refund you if you have forgotten to take this with you.
1.3 Raz Private Hire does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
1.4 We advise passengers to plan to arrive at the airport 2 hours before flight departure to allow for possible unpredicted delays on route to or from the airport. Raz Private Hire will not take responsibility for any passengers missing their flight if two hours of check-in time is not allowed. You are free of course to arrange to get to the airport for a time of fewer than 2 hours before flight departure, however, Raz Private Hire accepts no responsibility for any missed flight due to this.
1.5 All passengers are advised to have adequate travel insurance before booking.
1.6 No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
1.7 Raz Private Hire does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact the Raz Private Hire customer services team immediately by WhatsApp on 0141 212 0850 or via email – firstname.lastname@example.org
1.8 For passenger safety, insurance and taxi/private hire licensing regulations, all luggage must be stored in the boot/trunk of the vehicle. Baggage cannot be stored on passenger seats or footwells. Please ensure to take this into account when choosing a vehicle. If your luggage exceeds the boot/trunk capacity of the vehicle booked, your driver cannot continue with the trip. We will try to send an additional vehicle however if we don’t have one available, your booking will be cancelled and no refund will be issued.
1.9 Raz Private Hire reserves the right to refuse carriage of animals (excluding guide/service dogs) which were not agreed upon at the point of booking. All animals must be secured in a suitable transport box/crate. Raz Private Hire accepts no responsibility for costs incurred from a failure to abide by these terms.
1.10 The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case-by-case basis.
1.11 Please ensure you give us your arrival times and day in the UK and not your departing information. We do not monitor flight information for outgoing flights.
1.12 If your flight has any severe delays please inform us immediately.
1.13 Raz Private Hire reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
1.14 If we are unable to fulfil your booking request, we will notify you as soon as possible and you will receive a full refund to your card of the full amount you have paid. This may take 7-10 business days to appear in your account (depending on your bank). Raz Private Hire does not accept any responsibility in any way and does not compensate you if you incur additional charges as a result of organising alternative transport.
2.1. The Provider shall sell and the Passenger shall purchase the Service by any quotation or offer of the Provider which is accepted by the Passenger, or any reservation of the Passenger which is accepted by the Provider, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such reservation is made or purported to be made, by the Passenger.
2.2. A contract will only come into being upon the acceptance of the Provider of the reservation and the following conditions shall be deemed to be incorporated in the contract. The passenger accepts these terms & conditions by placing a reservation, or booking with the provider via but not limited to the provider’s website (https://www.razhire.co.uk), or via WhatsApp
2.3. The Contract will be subject to these conditions. The provider reserves the right to revise these terms & conditions at any time without prior notice at its sole discretion. Any revised terms and conditions will be posted on the provider’s website and will come into effect 1 hour after posting.
2.4. No reservation submitted by the passenger shall be deemed to be accepted by the provider unless and until confirmed in writing by email or otherwise by an authorised representative of the provider.
2.5. The specifications for the services shall be those set out in the provider’s sales documentation unless varied expressly in the passenger’s reservation (if accepted by the provider). The service will only be supplied as stated in the provider’s price list. Reservations received other than these will be adjusted accordingly. Illustrations, photographs or descriptions in the website, brochures, price lists or other documents issued by the provider are intended as a guide only and the contents shall not be binding on the Provider.
2.6. The Provider reserves the right to make any changes in the specification of the services required to conform with any applicable safety or other statutory or regulatory requirements or, where the services are to be supplied to the Provider’s specification, which does not materially affect their performance.
2.7. Sub-contracting companies are not authorised to make any representations or claims concerning the service unless the Provider confirms in writing by email, telephone or otherwise. In entering into the Contract, the Passenger acknowledges that it does not rely on, and waives any claim for breach of, any such representations, which are not so confirmed.
2.8. No variation to these Conditions shall be binding unless agreed in writing by email, telephone or otherwise between the authorised representations of the passenger and the provider.
2.9. Sales literature, price lists and other documents issued by the provider about the service are subject to alteration without notice and do not constitute offers to sell the service, which are capable of acceptance. A reservation placed by the passenger may not be withdrawn cancelled or altered before acceptance by the provider. No contract for the offer of service shall be binding on the provider unless the provider has issued a quotation which is expressed to be an offer of service; or has accepted a reservation placed by the passenger, by whichever is the earlier of:-
2.9.1. The Provider’s written acceptance;
2.9.2, Delivery of the service;
2.10. Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Provider shall be subject to correction without any liability on the part of the Provider.
2.11. The price of the Service shall be the price listed in the Provider’s published price list current at the date of acceptance of the passenger reservation or such other price as may be agreed in writing by the provider and the passenger.
2.12. Where the provider has quoted a price for the service other than by the Provider’s published price list the price quoted shall be valid for 24 hours only or such other time as the Provider may specify.
2.13. The Provider reserves the right, by giving notice to the Passenger at any time before delivery, to increase the price of the service to reflect any increase in the cost to the Provider that is due to any factor beyond the control of the Provider (such as without limitation, any foreign exchange fluctuation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the service which is requested by the Passenger, or any delay caused by any instructions of the Passenger or failure of the Passenger to give the Provider adequate information or instructions.
2.14. The Provider reserves the right to use the services of contractors or sub-contractors (herein known as third parties) to provide services to Passengers. Where appropriate details i.e. names and addresses of any such third parties will be provided by the Provider upon any reasonable request and at the discretion of the Provider.
2.15. Reservations made for service on the following dates will be subject to a surcharge of 50% which will be automatically added to quotes: 24, 25, 26, 31 December and 1 & 2 January
2.16. A maximum time of 20 minutes for address collections & 1 hour for airport collections will be allocated, whereupon non-contact with passengers will classify the reservation to be a no-show & will be subject to clauses 3.2 & 4.33
2.17. All payments that are made in any form other than cash (pounds sterling) to the Provider for the provision of service & on any confirmed reservations made with the provider directly or indirectly will result in a charge (booking fee) of 5% of the total quoted price. (in addition to any cash payment & or discounted price).
3. Terms Of Carriage
3.1. The Provider (herein known as Raz Private Hire) prices are based on Passengers being ready to travel at the booked time. Passengers must book their airport transfer/taxi by check-in times and guidelines provided by their relevant airline.
3.2. All meets apart from “airport pickups” are free for the first 5 minutes; thereafter you will be charged £5 per 15 minutes.
Airports pickups: 30 minutes of free waiting time from the time the flight lands, thereafter you will be charged £20.00 per hour pro-rata. (There is no charge for flight delays as the driver is dispatched accordingly).
Your driver reserves the right to refuse travel to passengers who refuse to pay additional waiting time. Please refer to our refund policy.
3.3. Fares quoted are flat rates. Any diversions, additional set downs or pickups by passengers will incur a minimum charge of £5.00 per diversion. Fares quoted that are not booked will have a validity of 4 hours. Raz Private Hire reserves the right to alter any prices without prior notification however any booking confirmed by Raz Private Hire will remain binding.
3.4. Raz Private Hire drivers will not accept responsibility for loss or damage to the luggage. Passengers are responsible for ensuring that their luggage is loaded/unloaded at all times if accompanying the luggage on the journey. Raz Private Hire has the right to refuse any passenger or to make the journey due to the passenger having excess luggage which would result in the vehicle being unsafe whilst in motion.
3.5. Vehicles are booked by Passengers as requested. Saloon and Estate cars carry a maximum of 4 passengers & luggage. Vehicles to carry a more number of passengers & luggage are available & are to be booked as required, (for luggage limitations & vehicle types and relevance view vehicles).
3.51. In the unlikely event that Raz’s vehicle breaks down / is involved in an accident or traffic delays while going to pick up / drop off a customer, Raz will not be held liable for any ongoing incurring costs or losses including but not limited to any cancellation or missed flight/train
3.6. Raz Private Hire will not carry in its vehicles any of the following:
* Explosives, firearms, flammables, tear gas, mace, pepper spray
* Fragile, breakable, or temperature-sensitive items
* Pets, insects, animals (other than registered Guide Dogs for the visually impaired)
* Hazardous waste
* Pressurized containers
* Securities and negotiable papers
* Human remains
* Alcoholic beverages, or anything containing alcohol
* Illegal narcotics/drugs
* Raz Private Hire reserves the right to disallow additional goods at any time
3.6.1. In the instance where unaccompanied luggage is transported. You agree to defend, indemnify and hold Raz Private Hire and its owners, workers, clients, agents, and driver harmless from all claims, demands, causes of actions, damages, liabilities, costs and expenses, including attorneys’ fees, arising from or related to your acts or omissions in connection with your use of the Service and omissions about clause 3.6 in its entirety.
3.6.2. In the instance where unaccompanied luggage is transported. Raz Private Hire will try its level best to deliver the luggage to the exact destination as booked by the passenger if the driver is unable to obtain a signature for the receipt of luggage on such delivery. The driver is within his remit to return the luggage to our head office where storage and additional delivery costs may be incurred.
4. Cancellations / Cancellation charges / No Shows / Refund / Child Seat / Waiting Time / Flight Delay
4.1. The Passenger may cancel a reservation that the Provider has accepted except with the agreement in writing, by email, WhatsApp or otherwise of the Provider and on terms that are suitable for the purpose for which they have been booked as in clause 3.5 will be subject to clause 4.3.3. Vehicles that are cancelled by passengers after reservation acceptance by the provider shall incur a £10.00 charge.
4.3. Cancellations must be informed of a minimum of 24 hours before the time of booking by email at email@example.com or WhatsApp 0141 212 0850
4.3.1. All cancellations informed 24 + hours before the time of booking will qualify for a 70% refund of payment made.
4.2. Vehicles that are booked by Passengers that are not suitable in terms of luggage capacity or the number of seats will incur cancellation charges of £50 of the total journey cost.
4.3. Bookings made in error by the customer NO refund will be issued
4.4. Any cancellations made under 24hrs NO refund will be issued
4.5 Your booking will be marked as a ‘No Show’ if you fail to turn up for your booking. Your driver is required to wait fifteen (15) minutes after the scheduled collection time. We will make reasonable efforts to contact you. After this time, they will be permitted to leave. If you make contact and ask your driver to wait longer than 15 minutes, waiting time will apply. Please note that if your driver’s schedule doesn’t allow for waiting past the 15-minute limit, they will be authorised to leave and your booking will be marked as ‘No Show’. Please refer to our refund policy. Note it is the customer’s responsibility to contact their driver.
4.6 The customer is responsible for booking the correct type of vehicle. If they have 2 much luggage the driver WILL NOT allow the bags on the seats or fold its seats. The customer has 3 options
4.6.1 Book another Vehicle
4.6.2 Cancel the Booing without a Refund
4.6.3 Upgrade vehicle with an additional charge of £10 and cost
4.7 If there is a pricing mistake when reserving by a STAFF member, the customer will be informed, and they will need to either pay the price difference or receive a complete refund.
4.7.1 Ensure that all (VIA) pickup and drop-off locations are included in the booking. Failure to adhere to these locations will result in corresponding charges by the driver, and any remaining payment must be settled with the driver in cash.
4.8 Child seats may not be consistently accessible. Children between the ages of 3 and 12, or those who measure at least 135 cm in height, are permitted to occupy the back seat of a taxi, private hire vehicle, or minicab. However, it is mandatory for them to utilize a suitable child seat if it is provided. In cases where a suitable child seat is unavailable or deemed inappropriate, the child must employ a seat belt. In instances where child seats are available, there is a cost of £15 each.
4.9 If a Flight / Train is delayed by over 3 hours, we will make an attempt to arrange alternative transportation. However, please be aware that this may not always be achievable, and if not, the booking will be marked as cancelled, with no refund provided.
4.10 A generous grace period of 30 minutes is allotted for all Airport Transfers following the landing of your flight. Address pickups come with a 5-minute grace period. Waiting time beyond the grace period incurs a charge of £5 per 15 minutes, calculated proportionally
5. General Applications
5.1. The Provider shall not be liable to the Passenger or be deemed to be in breach of the Contract by reason of any delay in delivery or in performing, or any failure to perform, any of the Provider’s obligations in relation to the Service if the delay or failure was due to any cause beyond the Providers reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Provider’s reasonable control directly or indirectly:-
5.1.1. Act of God, explosion, flood, tempest, fire or accident;
5.1.2. War or threat of war, sabotage, insurrection, civil disturbance or requisition;
5.1.3. Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
5.1.4. Traffic accidents, traffic hold-ups, traffic congestion;
5.1.5. Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Provider or of a third party);
5.1.6. Flight delays, flight cancellations;
5.1.7. Power failure or breakdown in machinery including computer systems.
5.2. Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
5.3. Except as expressly provided in these Conditions, the Provider shall not be liable to the passenger by reason of any representation, or any implied warranty, condition or other terms, or any duty at common law or under the statute, or under the express terms of the contract, for any direct or consequential loss or damage sustained by the Passenger (including, without limitation, loss of profit or indirect or special loss), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Provider, its servants or agents or otherwise) which arise out of or in connection with the supply of the services.
5.4. If clause 4.2 applies then without prejudice to any other right or remedy available to the Provider, the Provider shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Passenger, and if the Services have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
5.5. The Passenger undertakes to the Provider that:-
5.5.1. The Passenger will regard as confidential the Contract and all information obtained by the Passenger relating to the business and/or products of the Provider and will not use or disclose to any third party such information without the Provider’s prior written consent provided that this undertaking shall not apply to information which is in the public domain other than by reason of the Passengers default;
5.5.2. The passenger will use all reasonable endeavours to ensure compliance with this condition by its employees, servants and agents. This Condition shall survive the termination of the contract.
5.6. All images on the website are for illustration purposes only. The actual vehicle will depend on the type chosen. Ie Saloon, Estate ETC
6.1. No waiver by the provider of any breach of the Contract by the passenger shall be considered as a waiver of any subsequent breach of the same or any other provision.
6.2. If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
7.1 Whilst we do everything in our power to be on time for your booking, there may be reasons out of our control that will make a driver run late. All bookings will be subject to a ‘Grace Period’ if your driver is running late for their booking, allowing them additional time to arrive at the pickup location and complete your trip.
7.2 On journeys collecting from an airport, we will apply a one-hour (1) grace period. If you don’t wait for your driver and organise alternative transport, your booking will be marked as cancelled and no refund will be issued. If your driver hasn’t arrived at the pickup location after the grace period has elapsed and you organise alternative transport, please email our office to inform us. You will be issued a refund to your card for the full amount paid. This may take 3-5 business days to appear in your account (depending on your bank).
7.3 On journeys not collected from an airport, we will apply a thirty (30) minutes grace period. If you don’t wait for your driver and organise alternative transport, your booking will be marked as cancelled and no refund will be issued. If your driver hasn’t arrived at the pickup location after the grace period has elapsed and you organise alternative transport, please email our office to inform us. You will be issued a refund to your card for the full amount paid. This may take 5-7 business days to appear in your account (depending on your bank).
8.1 Any complaints regarding service should be raised in writing with our office, preferably by replying to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.
8.2 Please note that some calls may be recorded for quality and training purposes
8.3 The Contract shall be governed by the laws of Scotland.