Terms & Conditions
Raz Private Hire Ltd
Last updated: 5 October 2026
These Terms & Conditions apply to bookings made with Raz Private Hire Ltd (“Raz Private Hire”, “Raz”, “we”, “us” or “our”). By making or accepting a booking, the passenger/customer agrees to these terms. Nothing in these terms affects your statutory rights under UK law.
1. Bookings
1.1 Raz Private Hire provides pre-booked private hire and transfer services. We are not an on-demand or immediate taxi service.
1.2 Bookings are subject to vehicle and driver availability and are not confirmed until accepted by Raz Private Hire and any required payment or deposit has been received.
1.3 Customers must provide accurate journey information, including the correct pickup and destination, date, time, passenger numbers, luggage requirements and, where applicable, flight details.
1.4 The customer is responsible for selecting a vehicle suitable for the number of passengers and the quantity and size of luggage. Current vehicle and luggage guidance shown on our website forms part of the booking information.
1.5 We may decline a booking where we cannot safely or lawfully provide the requested service.
1.6 Unless expressly stated otherwise, a quotation is valid for 4 hours and remains subject to availability until the booking is confirmed.
2. Prices and Payment
2.1 The price confirmed at booking is based on the journey information supplied by the customer. Material changes to the journey, additional stops, waiting time, route changes or other customer-requested changes may result in an additional charge.
2.2 Raz Private Hire accepts payment by debit or credit card, bank transfer and cash where available.
2.3 Customers choosing to pay by cash may be required to pay a 30% deposit to secure their booking, particularly for weekend and non-airport journeys. Where a deposit is required, Raz Private Hire will contact the customer after the booking is received.
2.4 Where a deposit has been paid, the remaining balance is payable directly to the driver in cash on the day of travel, unless Raz confirms another payment arrangement.
2.5 Bookings paid by bank transfer will only be confirmed once the required payment has been received. Card and online payments will be processed in accordance with the payment instructions provided at the time of booking. Raz reserves the right to require full payment for any booking. Airport pickups will normally require full payment in advance.
2.6 No payment surcharge is applied to ordinary consumer debit or credit cards where such a surcharge is prohibited by law.
2.7 A 3% payment charge may be applied to an eligible corporate or commercial card only where permitted by law. Any such charge will be disclosed before payment and will not exceed the applicable cost to Raz of accepting that payment method.
2.8 Any airport parking, Meet & Greet, waiting, toll, congestion or similar charge included in the confirmed booking will be shown or communicated as applicable. Additional charges caused by changes or delays outside the booked service may be payable where reasonably incurred.
3. Deposits, Cancellations and Refunds
Cancellation notice by service: Airport transfers, long-distance transfers, golf transfers and other standard point-to-point transfers are subject to a 24-hour cancellation notice period. Private sightseeing tours are subject to a 72-hour (3-day) cancellation notice period. Golf transfers are standard transfers, not sightseeing tours. Cancellations or requests to reschedule within the applicable notice period, including those resulting from severe weather, flight cancellations or other travel disruption, do not automatically qualify for a refund or free rescheduling. Changes are subject to availability and reasonable additional costs. Cancellation charges will be fair and proportionate to losses reasonably incurred, and customers retain all applicable statutory rights.
Flight cancellations and disruption within 24 hours: If a passenger’s flight is cancelled, delayed or rescheduled due to storms, severe weather, airline decisions, airport closures or other circumstances beyond Raz Private Hire’s control, this does not automatically entitle the customer to a refund or a free change of their transfer booking. Requests made less than 24 hours before the scheduled pickup are subject to the cancellation terms below. We cannot guarantee a replacement vehicle, driver or alternative pickup date or time at short notice. Any rebooking is subject to availability and may incur reasonable additional charges. Any cancellation charge will be fair and proportionate to the losses incurred, and nothing in this clause affects the customer’s statutory rights.
Incorrect bookings within 24 hours: Customers must check the date, time, pickup and destination details before confirming a booking. Where a customer makes a booking in error and the scheduled pickup is less than 24 hours away, the booking is non-refundable, except where a refund is required by applicable law. Requests to correct booking details are subject to availability and Raz Private Hire’s agreement. This does not affect statutory rights.
3.1 A deposit reserves capacity for the booked journey and forms part of the total fare.
3.2 Where a customer chooses or is offered the deposit payment option, the 30% deposit is non-refundable if the customer cancels the booking, except where a refund is required by applicable law or the customer’s statutory rights.
3.3 Any remaining balance that has not yet become due will not be charged following cancellation. Where the customer has paid more than the non-refundable deposit amount, any refund due will be dealt with in accordance with these terms and applicable law.
3.4 Where Raz cancels a confirmed booking for reasons not caused by the customer and cannot provide the agreed service or a suitable alternative accepted by the customer, payments made to Raz for the unprovided service will be refunded.
3.5 No refund will be due for a completed service merely because circumstances outside Raz’s reasonable control caused delay, provided Raz exercised reasonable care and skill and any statutory rights remain unaffected.
3.6 Approved refunds are processed by Raz without unreasonable delay. Once processed, banks and payment providers may take approximately 7–10 business days to display the funds. Processing times outside Raz’s control may vary.
3.7 Where a booking was made through a third-party platform, that platform’s applicable cancellation and refund process may also apply.
4. Changes to a Booking
4.1 Requested changes are subject to availability and are not confirmed until accepted by Raz.
4.2 A change to the pickup point, destination, time, date, vehicle type, passenger numbers, luggage or stops may change the fare.
4.3 If a requested change cannot be accommodated, the original confirmed booking remains in place unless cancelled in accordance with these terms.
5. Pickup, Waiting Time and No-Shows
5.1 Customers should be ready at the confirmed pickup point at the booked time.
5.2 For non-airport pickups, the first 10 minutes of waiting after the booked pickup time are free unless a different allowance was confirmed for that booking. After the free period, waiting may be charged at the rate stated during booking or in the booking confirmation.
5.3 For airport pickups where a valid flight number has been supplied, pickup timing may be based on the recorded flight arrival and the Meet & Greet/waiting arrangement purchased or confirmed for the booking. Any included waiting allowance will be stated in the booking information.
5.4 If the passenger cannot be located, the driver or Raz will make reasonable efforts to contact the customer using the details supplied. A booking may be treated as a no-show where the passenger has not arrived within the applicable waiting period and cannot be contacted.
5.5 Additional waiting beyond an included allowance is subject to driver availability. Raz cannot guarantee that a driver can wait indefinitely where this would affect another confirmed booking.
5.6 Customers should contact Raz promptly if they expect to be delayed.
6. Airport Transfers and Flights
6.1 Customers must provide an accurate flight number when flight monitoring or an airport-arrival service is required.
6.2 Flight monitoring does not guarantee that a driver can accommodate unlimited delay, diversion, cancellation or a material change to the passenger’s arrival arrangements.
6.3 If a flight is cancelled, diverted or substantially changed, the customer should contact Raz as soon as reasonably possible. Any replacement journey is subject to availability.
6.4 Airport parking and Meet & Greet charges are dealt with according to the service selected and the confirmed booking price.
7. Passengers, Luggage and Safety
7.1 The number of passengers must not exceed the licensed seating capacity of the vehicle.
7.2 Luggage must fit safely within the vehicle without obstructing the driver or creating a safety risk. Raz or the driver may refuse unsafe or excessive luggage that was not disclosed when booking.
7.3 Customers travelling with children must tell Raz of any relevant requirements when booking. Any child-seat arrangements offered by Raz must be confirmed in advance.
7.4 Passengers must behave lawfully and reasonably. The driver may refuse to commence or continue a journey where a passenger is abusive, threatening, violent, causes a serious safety risk, attempts to carry illegal or dangerous items, or behaves in a way that could materially damage the vehicle.
7.5 The customer may be responsible for the reasonable cost of cleaning or repairing damage caused by the customer or members of their party, subject to evidence of the loss and applicable law.
7.6 Smoking and vaping are not permitted in vehicles.
8. Drivers and Vehicles
8.1 Raz may use appropriately licensed drivers and vehicles, including approved drivers operating on behalf of Raz, to fulfil bookings.
8.2 Vehicle images are illustrative. Make, model and colour may vary depending on availability, but Raz will aim to provide the booked vehicle category or a suitable alternative.
8.3 If the booked vehicle becomes unavailable, Raz may provide a suitable replacement vehicle of an appropriate capacity. If Raz cannot provide the contracted service, Section 3.4 applies.
8.4 Driver details may be supplied closer to the journey once a driver has been assigned.
9. Delays and Events Outside Our Control
9.1 Journey times are estimates and can be affected by traffic, road closures, weather, accidents, airport operations and other circumstances outside Raz’s reasonable control.
9.2 Raz will provide the service with reasonable care and skill. We do not guarantee arrival at a destination at a particular time where delay is caused by circumstances outside our reasonable control.
9.3 Customers should allow sufficient time for flights, trains, appointments and other onward arrangements.
10. Liability
10.1 Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or rights that cannot lawfully be excluded under consumer law.
10.2 Subject to Section 10.1, Raz is not responsible for losses that were not reasonably foreseeable when the booking was made or that result from inaccurate information supplied by the customer.
10.3 Raz is not responsible for the loss of flights, trains, accommodation, appointments or other onward arrangements where Raz exercised reasonable care and skill and the loss resulted from circumstances outside its reasonable control.
10.4 Customers are responsible for their personal belongings. If an item is left in a vehicle, Raz will make reasonable efforts to assist with its return, but collection or delivery arrangements and reasonable associated costs may apply.
11. Complaints
11.1 If you are unhappy with the service, please contact Raz Private Hire as soon as reasonably possible with the booking details and the nature of the complaint so that we can investigate.
11.2 Nothing in this complaints process restricts your statutory consumer rights.
12. Privacy
12.1 Personal information is handled in accordance with our Privacy Policy and applicable UK data-protection law.
12.2 Booking information may be shared with drivers and service providers where reasonably necessary to provide the booked service, process payments, communicate with customers, comply with legal obligations or protect legitimate business interests.
13. General
13.1 If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
13.2 A failure by Raz to enforce a provision on one occasion does not waive the right to enforce it later.
13.3 These terms are governed by Scots law. Where consumer law gives the customer a right to bring proceedings in another part of the United Kingdom, these terms do not remove that right.
13.4 Raz may update these terms from time to time. The terms applicable to a booking will normally be those in force when the booking is confirmed, unless a change is required by law or is expressly agreed with the customer.
14. Contact
Raz Private Hire Ltd
20–23 Woodside Place
Glasgow
G3 7QL
Telephone / WhatsApp: 0141 212 0850
Website: razhire.co.uk
These Terms & Conditions are intended to set out Raz Private Hire’s booking arrangements clearly and fairly. They do not exclude or restrict any statutory rights that cannot lawfully be excluded.
