Apply to All Services Provided by Raz Private Hire

 

1.  Booking and Journey Information

1.1 Once you've paid for your journey, you’ll automatically receive a ‘Raz Private Hire Journey Acknowledgement’ email. It is your responsibility to check that all the details provided are correct.

1.2 You’ll later receive a ‘Journey Details’ email once your trip has been assigned to a driver. This will include pickup instructions and the driver’s contact number. Raz Private Hire is not liable for any issues if you forget to bring or access this information.

1.3 Raz Private Hire accepts no responsibility for missed flights under any circumstances – including traffic delays, accidents, vehicle breakdowns, severe weather, or any other unexpected situations.

1.4 We recommend that all passengers plan to arrive at the airport at least 2 hours before their flight departs to allow for any unforeseen delays. If you choose to allow less time, Raz Private Hire cannot be held responsible for any missed flights.

1.5 We strongly advise all passengers to have valid and adequate travel insurance before making a booking.

1.6 We are not responsible for any costs if a passenger chooses not to wait for their driver and arranges alternative transport.

1.7 Raz Private Hire takes no responsibility if the booked vehicle is not suitable for the number of passengers or the amount of luggage. If you are unsure about vehicle capacity, please contact us straight away via WhatsApp on 0141 212 0850 or email bookings@razhire.co.uk.

1.8 In line with passenger safety, insurance policies, and taxi/private hire regulations, all luggage must be stored in the boot/trunk of the vehicle. Luggage cannot be placed on seats or in footwells. If your luggage exceeds the vehicle’s boot capacity, the driver will not be able to proceed with the journey. We will try to send another vehicle, but if none is available, your booking will be cancelled and no refund will be given.

1.9 Raz Private Hire reserves the right to refuse travel to any animals (except guide or service dogs) if this was not agreed at the time of booking. All animals must be secured in a suitable carrier or crate. We do not cover any costs resulting from failure to follow this policy.

1.10 The driver will decide on the most appropriate route on the day of travel. You may request a different route, but this is subject to the driver’s approval.

1.11 Please make sure you give us the arrival time and date in the UK – not your departure information. We do not monitor flight times for departing flights.

1.12 If your flight is severely delayed, please inform us immediately.

1.13 Raz Private Hire may upgrade your vehicle type if the one you originally selected is unavailable. There will be no extra charge for this.

1.14 If we are unable to complete your booking, we will inform you as soon as possible and issue a full refund to your payment card. Refunds can take 7–10 business days to appear, depending on your bank. We are not liable for any extra costs you may incur if you need to arrange alternative transport.

2.  Conditions

2.1 Raz Private Hire ("the Provider") will supply the Service, and the Passenger will purchase it, based on either a quote or offer made by the Provider and accepted by the Passenger, or a reservation made by the Passenger and accepted by the Provider. In either case, these Conditions will apply and take priority over any other terms that may be proposed by the Passenger.

2.2 A contract will only be formed once the Provider accepts the reservation. These terms will then apply. By making a booking—whether through our website (www.razhire.co.uk), via WhatsApp, or by any other method—you confirm that you accept these terms and conditions.

2.3 The contract will be governed by these Conditions. The Provider may update these terms at any time without prior notice. Any changes will be published on the Provider’s website and will take effect one hour after posting.

2.4 A reservation will only be considered accepted once it is confirmed in writing—via email or other written communication—by an authorised representative of the Provider.

2.5 The services will be supplied as described in the Provider’s sales material unless a variation is clearly stated in the Passenger’s reservation and accepted by the Provider. Services will be delivered as listed in the Provider’s price list. Any reservations that differ from this will be adjusted accordingly. All images, descriptions, and information provided via the website, brochures, or other materials are for guidance only and are not legally binding.

2.6 The Provider reserves the right to change the service specification to comply with safety laws or regulatory requirements, or to make minor changes that do not affect the quality or performance of the service.

2.7 Sub-contractors and third-party providers are not authorised to make promises or claims about the service unless confirmed in writing by the Provider. By entering into the contract, the Passenger agrees not to rely on any statements that haven’t been confirmed in this way.

2.8 Any changes to these Conditions will only be valid if agreed in writing—via email, phone, or other formal communication—between authorised representatives of both the Passenger and the Provider.

2.9 Sales material, price lists, and other information about the service may be changed at any time and do not count as formal offers of service. Once submitted, a reservation cannot be cancelled or changed until it has been accepted by the Provider. A service contract will only become binding once:

2.9.1 The Provider sends written confirmation;

2.9.2 Or the service is delivered—whichever happens first.

2.10 Any mistakes—such as typos or errors—in the Provider’s materials (e.g., brochures, quotes, price lists, emails, or invoices) can be corrected without the Provider being held liable.

2.11 The price of the service will be the one shown in the Provider’s current price list at the time your booking is accepted, unless a different price is agreed in writing.

2.12 If the Provider gives a quote that isn’t from the standard price list, it will only be valid for 24 hours (unless another period is specified).

2.13 The Provider has the right to increase the price of the service at any time before it is delivered if there are extra costs due to factors outside the Provider’s control (such as exchange rate changes, tax changes, passenger-requested changes to dates or details, or delays caused by the Passenger).

2.14 The Provider may use third-party contractors or sub-contractors to deliver the service. Information about these third parties (such as names and addresses) will be shared if reasonably requested, at the Provider’s discretion.

2.15 Bookings made for service on the following dates will include a 50% surcharge, which will automatically be added to the quote: 24th, 25th, 26th, and 31st December, and 1st & 2nd January.

2.16 Passengers have a maximum of 20 minutes to be collected from standard addresses and 1 hour from the airport. If no contact is made during this time, the booking will be marked as a no-show and subject to clauses 3.2 and 4.33.

2.17 Any payments made by methods other than cash (in GBP) will include a 5% booking fee. This applies to all confirmed bookings made directly or indirectly with the Provider and will be added on top of any discounted or quoted price

3.  Terms of Carriage

3.1 Raz Private Hire prices are based on passengers being ready to travel at the booked time. If you're heading to the airport, please book your transfer according to your airline’s check-in time and guidelines.

3.2

• For non-airport pickups, the first 5 minutes of waiting are free. After that, you’ll be charged £5 for every 15 minutes.
• For airport pickups, the first 30 minutes after your flight lands are free. After that, a waiting fee of £20 per hour (charged pro-rata) applies.
  We don’t charge for flight delays, as we monitor flight arrivals and dispatch drivers accordingly.

If extra waiting charges are not paid, the driver may refuse the journey. Please refer to our refund policy.

3.3 All prices are fixed for the quoted route. Any diversions, extra pickups, or drop-offs will cost a minimum of £5 each. Quotes are valid for 4 hours unless booked. Raz Private Hire may change prices at any time, but confirmed bookings will remain at the agreed rate.

3.4 We are not responsible for any loss or damage to your luggage. It’s your responsibility to ensure all luggage is loaded and unloaded. We may refuse travel if your luggage exceeds vehicle capacity or compromises safety.

3.5 Vehicles are booked based on your request. Saloon and estate cars carry a maximum of 4 passengers with luggage. If you need more space, please request a suitable vehicle.

3.5.1 In the rare case of vehicle breakdown, accidents, or heavy traffic affecting your pickup or drop-off, Raz Private Hire is not liable for any costs you may incur (including missed flights or trains).

3.6 We do not transport the following in our vehicles:

• Explosives, firearms, flammable substances, tear gas, pepper spray
• Perishable, fragile, or temperature-sensitive items
• Pets or animals (except guide dogs)
• Cash, securities, or negotiable papers
• Alcohol, illegal drugs, or narcotics
• Hazardous waste, pressurised containers, or human remains
  We may refuse other items at our discretion.

3.6.1 If you send unaccompanied luggage, you agree to take full responsibility and cover Raz Private Hire for any legal claims or costs that may arise as a result.

3.6.2 We will try to deliver unaccompanied luggage to the booked destination. If no one is available to sign for it, the driver may return the luggage to our office. Extra storage and delivery costs may apply.

4. Cancellations, No-Shows, Refunds, Deposits, Child Seats, Delays, Extra Charges & Tolls

4.1 You can cancel a booking by contacting us via email or WhatsApp. Once we confirm the cancellation, the following terms will apply.

4.2 If you book a vehicle that isn’t suitable (e.g. not enough seats or luggage space), a £50 cancellation fee will be charged.

4.3 To receive a partial refund, you must cancel at least 24 hours before your booking.

• 4.3.1  Cancellations made more than 24 hours in advance will receive a 70% refund (if fully paid), minus a £10 admin fee. If only a deposit was paid, no refund will be given.

• 4.3.2  Bookings made by mistake are non-refundable.

• 4.3.3  Cancellations made less than 24 hours before the booking will not be refunded.

• 4.3.4  Deposits are paid to secure a booking. In the event of any cancellation, deposits are non-refundable

 

• 4.3.5  An additional charge of £15.00 applies to football matches, concerts, and other special events. This must be paid before the pick-up. If the payment is not made at the time of booking and is later refused, your booking will be cancelled and no refund will be issued.

 

4.5 If you don’t show up for your booking, the driver will wait for 15 minutes and try to contact you. If there’s no response, they may leave, and the booking will be marked as a ‘No Show’ with no refund. If you request the driver to wait longer and they agree, waiting charges will apply.

4.6 If your luggage doesn’t fit in the vehicle, you can:

• Book an extra vehicle (subject to availability),

• Cancel the booking (no refund), or

• Upgrade to a larger vehicle for £10 plus the difference in fare.

4.7 If a member of our team gives you the wrong price, we will inform you. You can either pay the difference or cancel for a full refund.

• 4.7.1 Make sure all pick-up, drop-off, and via points are included in your booking. Any additional stops not listed may be charged by the driver and must be paid in cash.

4.8 Child seats are not guaranteed. Children aged 3 to 12 (or taller than 135 cm) can sit in the back seat with a seatbelt. If a suitable child seat is available, it must be used. If requested and available, child seats cost £15 each.

4.9 If your flight or train is delayed by more than 3 hours, we’ll try to arrange alternative transport. If this isn’t possible, the booking will be cancelled without a refund.

4.10 We offer 30 minutes of free waiting time after a flight lands and 5 minutes for pick-ups from an address. After this, waiting time is charged at £5 per 15 minutes (calculated pro-rata).

4.11 Deposits are only accepted at the discretion of Raz Private Hire. We may ask for full payment instead.

Deposits are not accepted for:

• Weekend bookings

• Public holidays (e.g. Christmas or New Year)

• Any airport pick-ups

If a deposit is paid for any of the above, we will confirm the booking and ask for the full payment. If this is refused, the booking will be cancelled and the deposit will not be refunded.

4.12 Tolls and extra charges are not included in the quoted fare. These must be paid directly to the driver. Tolls are charged both ways, even for one-way journeys.

5.  General Terms

5.1 We are not responsible for delays or issues beyond our control, including:

• Natural disasters, fire, floods, or accidents
• War, riots, government restrictions
• Traffic, strikes, or flight delays
• Power or system failures

5.2 All terms, conditions, and warranties not mentioned here are excluded to the fullest extent allowed by law.

5.3 We are not responsible for any indirect losses or costs (like missed flights or loss of profit), unless clearly agreed.

5.4 If a booking is cancelled under Clause 4.2, we may stop further services and ask for immediate payment of any outstanding balance.

5.5 You agree to keep all business-related information confidential and ensure your employees or agents do the same. This applies even after your contract with us ends.

5.6 Images on our website are for illustration only. The actual vehicle will depend on the type you choose (e.g., saloon, estate, etc.).

6.  Miscellaneous

6.1 If we overlook any breach of these terms, it doesn’t mean we waive the right to act on future breaches.

6.2 If any part of these terms is found invalid or unenforceable, the rest of the agreement remains valid.

7.  Grace Periods

7.1 While we aim to be on time, sometimes delays happen. A grace period gives your driver extra time to arrive.

7.2 For airport pickups, the grace period is 1 hour from the time of landing. If you don’t wait and arrange your own transport within this time, your booking will be cancelled without a refund. If the grace period has passed and your driver hasn’t arrived, contact us for a full refund (may take 3–5 working days to process).

7.3 For all other pickups, the grace period is 30 minutes. Same rules apply as in 7.2.

8.  Complaints

8.1 Complaints must be submitted in writing within 30 days of the incident. The easiest way is by replying to your confirmation email.

8.2 Calls may be recorded for training and quality assurance.

8.3 All contracts with Raz Private Hire are governed by Scottish law.